Terms and Conditions
1: Sale and Purchase
1.1 The sale, by us or purchase by you of items is subject to the terms and conditions outlined below. Any contract with respect to goods being supplied by us does not come into effect until your order has been accepted and processed. Confirmation of your order from this site does not therefore constitute acceptance of an order.
1.2 All sales for satellite and tv reception equipment are made on the understanding that; (a) We are not in control of broadcast transmissions. With respect to all subscription & service based products please be aware that all sales are final once subscriptions / services are activated / registered with the broadcaster. This also applies to any non subscription products which allow access to encrypted broadcasts and are activated and assigned to an end user at the point of sale or upon first use. With respect to viewing cards, services & pre paid subscriptions we act merely as agents for overseas broadcasters / service providers and are not connected with them in any way and whilst we will provide unlimited support for equipment we have sold, we are actually only “contracted” to supply tv equipment not to supply actual programmes. We therefore cannot be held responsible should a broadcaster (or any affiliated company or service supplier) cease broadcasting, change encryption type, move frequency / Satellite or make any change to the broadcast transmission or its content whatsover including merging with other broadcasters or re-branding of their services. (b) If current legislation changes then it may become illegal to renew or assist in the service of subscriptions. (c) Viewing by minors of any adult material is prohibited; the end user must make appropriate steps to ensure parental controls are in force.
1.3 Satellite Viewing Cards, Subscriptions and Receiving Equipment are sold on the understanding that they are to be used for private domestic viewing purposes only. Therefore you must not under any circumstances redistribute, rebroadcast any part of the encrypted broadcast, sell or make a charge for viewing any part of the services, or view, authorise or permit any 3rd party to show any part of any service in a public place, private place, communal area (eg a Pub, Club, Nightclub, Hotel, Members Club, etc), in fact anywhere besides a domestic home (for domestic viewing by the purchaser) irrespective of whether a charge has been made for admission or to view the service. We will refuse / cancel any order that appears or we suspect to be an abuse of these terms and conditions and refund all monies. We will not be liable for any misuse of any equipment sold for domestic viewing purposes as we have no control over use once sold.
2: Price 2.1 All prices quoted on this site are in pounds Sterling & Euros. Our banking is processed in Pounds Sterling and Euro rates are given as an indication only but are regularly checked and compared to XE.COM. We cannot be responsible for currency fluctuations. Our ordering system will adjust the amount charged for all viewing card and Cam orders to all destinations including Vat & Carriage.
2.2 Postage and Packing is charged on all UK & Channel Islands retail orders at the rate of £5.99 for small packets that contain cards, cams, and any item up to 1kg to be sent by Royal Mail Recorded Delivery, or Special Delivery and £12.00 for express delivery of heavy parcels over 500g that contain receivers, dishes etc by Royal Mail, Parcelforce, Fastaway, City Link or Interlink Express. *2-5 days UK Islands & UK Highlands. Please note that a surcharge may be made at cost for delivery of courier parcels exceeding 2kg to “Highland & Island” Destinations, however where we can use Royal Mail who make no extra charge to us, no extra charge will be made to the customer.
2.3 Postage and Packing on export orders WORLDWIDE is charged at a rate of £9.99 for all cards and Cams sent by Royal Mail up to a weight of 100g.
2.32 Courier Services using DHL / UPS etc for overseas customers are available for viewing cards and other lightweight items. These services are particularly suited to customers in the Middle East. However these premium services do incur additional charges beyond normal postage costs which need to be quoted for individually and are affected by destination, market conditions, risk and other factors. The additional charge will need to be agreed prior to ordering and taken after the order has been placed and will be non refundable once booked with the courier.
2.4 Free Delivery may be offered as a promotional offer on selected products. However please be aware that free delivery is only offered on selected products, to selected geographical regions and where an order includes items that are not being offered with free delivery then a delivery charge will be made that will overide any free delivery option. * Prices quoted are for Royal Mail Service only, which may not suit all destinations. DHL / UPS / Datapost will incur an additional charge. Heavier items between the weight of 200g and 1kg for export may incur a small surcharge dependant upon weight, value and destination. Any postal surcharges will be advised upon prior to dispatch and subsequently charged as an additional transaction. ** Bulky items going to some destinations may incur an additional carriage charge dependant on volumetric weight and value. Any courier surcharges will be advised upon prior to dispatch and if accepted subsequently charged as an additional transaction.
Our standard delivery charges for sending parcels (of weight 500g – 2kg) overseas is charged at a flat rate of £29.99 for Royal Mail International Signed for, however a surcharge will be made for orders of 2kg and or for specific destinations. Please call / email for a quotation prior to ordering. Alternatively any orders that require a surcharge may need to be cancelled prior to dispatch and refunded.
2.5 Prices are subject to change at any time, and we reserve the right to vary any price at any given time on this site without prior notice.
3.1 Payment for online and telephone orders must be made in Pounds Sterling only by major credit or debit cards as listed: Visa, Delta, Master Card, Maestro & Electron. We accept Amex for mail order payments (made by phone, fax, post) but not currently for e-commerce transactions. We can accept payment by Sterling Cheque either by post at our offices. Mail Order items will be despatched upon clearance of funds and callers to our offices wishing to make purchases must have guaranteed means of payment. Please refer to our opening times outlined in paragraph 11 below. We DO NOT accept credit / debit card payments sent by postal mail or unsecure means eg open e-mails due to security concerns.
3.2 Unless we agree otherwise your order will only be delivered to the address of the person who is the holder of the credit or debit card used to purchase the products. We will perform security checks on overseas orders and if your order is reported by our payment services provider as “High Risk” then this may cause a delay whilst procedures are followed.
4: Passing of Property Any product will remain our property until full payment has been made by you, has been received by us, and has been cleared by our bankers.
5: Passing of Risk (including postal delays / losses)
5.1 The risk in the products will pass to you on delivery, as set out in paragraph 6.3 below. Likewise the risk on any item sent to us passes to us on our safe receipt.
5.2 Prior to delivery we will accept liability for any item dispatched by us to our customer, however we are bound by the timescales of Royal Mail / our couriers in the event of delays and any subsequent investigation into a loss. We will only arrange replacement / refund of a delayed item once it is declared “lost” by Royal Mail / courier.
6: Delivery 6.1 Any date or period for delivery will be considered as indicative only, although it is our policy to try to fulfil all orders within one working day; heavy items might take longer to deliver. We cannot be held responsible for delays in the delivery caused by our suppliers, or any other third party. In the event that an item is out of stock or delayed then we will inform you.
6.2 All products are sent by Royal Mail or Courier.
6.3 You bear the risk once the products have been signed for/received.
7: Acceptance You will inspect products within a reasonable time after their receipt and you will be deemed to have accepted the products unless you notify us in accordance with paragraph 8 below that you want to cancel your order or you notify us in accordance with paragraph 9 below that the products are faulty. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purpose, and may not accept any rejection or cancellation at a later date. Your statutory customer rights are not affected.
8: Right to Cancel ( Business to Consumer only)
8.1 As a consumer, you have the right under Consumer Contracts Regulations to cancel your order with us at any time before the expiry of 14 days from the day after the date of delivery. However we must insist that all goods are returned to us in exactly the same condition as sold eg unused, undamaged complete with ALL accessories and in sealed original packaging; we have a right to make a deduction for any goods being returned that have been handled in such a way as to make them lose value beyond that which would have been reasonable in a shop. The same applies for satellite dishes or lnb’s or any furniture which has been assembled in part or whole, and are no longer boxed and unused. (please note that “business to business” distance selling is not covered under Consumer Contracts Regulations, although returns due to faulty goods still apply). A restocking charge may be made for any item returned that is not faulty and has been unboxed and used as it can no longer be legally sold as new and must be offered as a “Customer Return” for resale. In addition missing items eg remote controls, instruction manuals etc will be charged for if not returned. We can only accept the return of satellite viewing cards in the event that they have not have been activated, which is achieved upon first use, or by registration to an end user. This also applies to any piece of equipment that allows access to programmes by means of a subscription or allows access to encrypted broadcasts. These products supply digital content and use of these products are non returnable once activated by the end user or activated by their request. We will refund in full the cost of tangible goods returned (providing they are received in the same condition as sold) within 14 days of receipt, minus the cost of standard UK delivery. We will not refund return delivery charges or optional express or overseas delivery services. Alternatively you may require exchange of goods.
8.2 Unless faulty, after 14 day cancellation period, any exchange or refund will be at our discretion.
8.3 Set out in paragraph 10 below is our Returns Procedure with details of how to return items purchased from this Site.
9: Faulty Items
9.1 Any item that appears faulty at the point of sale must be reported to us immediately in order that we can provide after sales support and may be returned for free replacement or refund, provided you have the original receipt or alternative proof of purchase and the faulty item is returned complete with all components unused and intact. Items being returned to us that are not faulty will be returned to the customer after testing and a handling charge may be made.
9.2 Support must be obtained prior to returning any items deemed faulty as set out in paragraph 10.1 below.
9.3 Any item that develops a fault after 14 days must be returned either to us or our appointed agent for repair after contacting us for support.
9.4 All equipment purchased from this site has a 12 month guarantee against electronic defect of its own components, unless stated otherwise. We are not however responsible for any changes in satellite transmissions which we as a 3rd party have no control over.
9.5 Please note that you will not be entitled to a replacement or refund in respect of used items or where components including packaging are missing.
10: Returns 10.1 Support must be obtained either by telephone or e-mail before returning anything for repair, as a handling charge may be made against any item returned to us that is not faulty or where no advice has been sought from us.
10.2 Items being returned must be accompanied by a purchase receipt, be in their original packaging and unopened unless faulty. Customer returns are processed within two weeks of our receipt and are subject to the terms and conditions outlined above.
11: Opening Times & availability
11.1 We are primarily a Mail Order Company, so whilst personal callers are welcome we must insist that you call us first to discuss your requirements, means of payment and arrange a mutually convenient appointment. We are not open for personal callers at weekends.
11.2 Our opening times for telephone callers are 10.00 am – 5.00 pm , Monday to Friday. We cannot guarantee availability for telephone callers at weekends or bank holidays.
11.3 Our Online Shop is however open 24 hours a day, 7 days a week, and we will endeavor to answer e-mails around the clock and over weekends and bank holidays.
12: Special Offers
12.1 Online prices are only available to customers who either order online through this website or who order over the telephone and quote our online offers, otherwise standard normal mail order / shop prices will be offered by default. Customers who collect from our premises however will have to pay standard mail order / shop prices.
12.2 Special Offers are not available in conjunction with any other offer.
12.3 Special Offers including discounted products are not available in conjunction with Online Prices.
12.4 Price Matching where possible will be attempted like for like, against identically offered products that are advertised for less by a competitor, providing the item is in stock with the competitor, and that the competitor is a “proper dealer”, is vat registered and not offering the product by way of an auction site or a forum special promotion. We cannot guarantee however unconditionally to be able to offer price matching.
13: Trade Terms and Conditions only ( including dropshipping) 13.1 We do not offer credit facilities to trade customers, all orders must be paid for in full prior to dispatch. 13.2 The trade prices are confidential and for registered trade customers in the satellite industry only. We have the right to refuse any individual / company access to our trade area for whatever reason. 13.3 As trade suppliers we can only offer direct support to the trade customer who has instructed us and cannot accept correspondence from end users unless there are exceptional circumstances that have been arranged with the trade customer. 13.4 We can accept no liability where a trade customer instructs us to “dropship” goods to an addressee that subsequently proves fraudulent. It is the sole responsibility of the individual / company taking the order to ensure its credibility. 13.5 We can accept no financial liability for any chargeback to a trade customer by an end user for whatever reason. Neither are we liable to refund a trade customer as a result of their end user requiring a refund. 13.6 We cannot be liable for postal delays. Postal losses will be investigated within the timescale set up by Royal Mail / our Couriers. Compensation to trade customers will be paid out once an investigation has concluded and when compensation payment has been received. 13.7 The amount of compensation paid out to a trade customer for an item lost / damaged in the post will be limited by that paid out using the service chosen by that trade customer as offered as standard by Royal Mail / Our Courier. These amounts are as follows: Royal Mail Recorded / Proof of Posting £32.00, UK Special Delivery £500.00, International Signed For £32 – £500 (if additional compensation cover is requested). Fastway Couriers: £500, City Link £50. 13.8 Our standard postal rates for “dropshipping” cards and cams will be £4.50 for standard UK and Channel Island recorded delivery items. A surcharge of £2.75 will be required for special delivery with compensation up to £500, £3.75 for International signed For and £5.75 for International Signed For with compensation up to £500. 13.9 Our standard carriage rates for “dropshipping” items weighing over 1kg will be £12.00 for standard UK and Channel Island recorded delivery items. Overseas items will be charged dependant upon destination but will be from £25.00. 14.0 We are not in control of satellite transmissions, neither can we guarantee the service of any broadcaster. All business is conducted on this strict understanding without exception. 14.1 Payments are taken in Pounds Sterling, Euro prices are provided as an indication only as per the rates indicated by XE.com which are checked regularly. 14.2 “Dropshipping” is where we dispatch an item to an end user at the request of a trade customer who has paid for the item prior to its despatch 14.2 We will only accept returns on “business to business” sales with respect to faulty items, which will be subject to repair and return or replacement at our discretion. Please note that “business to business” distance selling is not covered under Consumer Contracts Regulations (CCR’s). We therefore cannot perform refunds for unsuitable goods, unless supplied by us incorrectly, or for goods deemed unsuitable by your customer with whom you as a trader have a contract under CCR’s. Business customers are responsible for incoming carriage costs of returning an item (which can be to the end user / customer directly if required) and will be liable for a charge for the return of “Non Faulty Goods”. We will inform any purchaser of trade items from this eg Professional Cams, Installation Tools, meters etc of our “Business to Business” selling terms prior to the despatch of goods where these conditions apply.